Question 1

What dress sizes do you stock?

Accepted Answer

We offer garments in different sizes as listed in the product description of each individual item. You can find sizing guides provided by the designer on our website.

If possible, please try on the item or similar at David Jones/ Myer or the brands boutique prior to renting to get a feeling for the fit of the brand.

Please also view the product description of each item for recommendations as we endeavor to be as specific as possible describing the size and fit of each garments to ensure you are choosing an item that will fit and look good on you. Note, fabrics may stretch from the very first wear or shrink from the cleaning process. Hiring means you will not receive a brand new item. Please drop us an email if unsure.

Question 2

Do you have a physical shop?

Accepted Answer

We do not have a physical shop. We are purely an online designer dress hire service. We don’t pay shop rent or fancy overheads, which means that we can pass valuable savings on to you! We strongly encourage you to try on the dress(es) you want to hire at the designer’s boutique or at David Jones or Myer prior to making an online booking with us to ensure the dress will fit you. Please also see information under ‘what sizes do you stock’.

Question 3

How long can I hire a dress?

Accepted Answer

WEEKEND HIRE
Our standard rental period is over the weekend (the garment will be received by Friday). You must lodge your worn hired garment at the post office or drop it in a YELLOW Express Post box with photo proof by Monday before 12pm noon.

WEEKDAY HIRE
If your hire date is during the week (Mon-Thur), the item must be returned to us by midday the next business day after the event.

EXTENDED/  HOLIDAY HIRE
This is for rental of garments longer than a weekend or for one event date (i.e. you may want to take it away on holidays.

Question 4

Do you deliver Australia wide?

Accepted Answer

Yes, we at TheOnlyDress deliver our garments to customers at confirmed residential, business addresses, and PO Boxes all around Australia.

Question 5

Do you deliver on weekends?

Accepted Answer

Unfortunately, we do not make deliveries or allow garment pick-ups on the weekend.

Question 6

If I want to get my dress today, can I?

Accepted Answer

We do not work with same day postal couriers and pick-up is currently not available.
However, pick-ups will be available again in the future. Please watch this space for when we make this available again.

Question 7

Is there a shipping fee?

Accepted Answer

We like to make things as simple as possible for you, so we offer a flat rate shipping fee for return express post shipping. For only $20AUD you get two express postage bags. One containing your garment and one for the return of your dress to our office.

PLEASE NOTE: You must either lodge your return over the counter at an Australia Post Shop or you may drop it in a YELLOW POSTAGE BOX. When choosing the latter you must take a photo as proof. The use of red street boxes is not allowed under any circumstances and will result in a late fee.

Question 8

The price stated on Instagram differs to the cost on the website. Which one do I have to pay?

Accepted Answer

Our prices may change from time to time as we reduce the price of older garments, and on the odd occasion, we may increase the price on the very popular and often always booked out garments.

Prices can go up or down. They are amended directly online and will be changed after the promotion finishes.

The price stated on our website is always the current and correct price.

Question 9

Does the dress arrive professionally cleaned?

Accepted Answer

Yes! We are very proud of our high hygiene and cleaning standards. Every return is directly posted to our cleaners PO BOX and is cleaned as soon as it is received. Even garments that have only been tried on will be cleaned to ensure there is no makeup or odors on the item.

Please note, some stains are unfortunately irremovable on certain fabrics. Hollywood tape residues may sometimes not come entirely off for example – so we ask that you please refrain from using this when wearing our garments.

Question 10

What if the dress doesn’t fit me?

Accepted Answer

BEFORE ORDERING:

TheOnlyDress offers garments in different sizes as listed in the product description of each individual item. You can find sizing guides provided by the designer on our website.

If possible, please try on the item or similar at David Jones/ Myer or the brands boutique prior to renting to get a feeling for the fit of the brand.

Please also view the product description of each item for recommendations. as we endeavor to be as specific as possible describing the size and fit of each garments to ensure you are choosing an item that will fit and look good on you. Note, fabrics may stretch from the very first wear.

AFTER RECEIPT:

TheOnlyDress does not offer monetary refunds. Our refunds are issued as non-expiring store credits only.

We do not accept emails to report on items you wish to return for a credit. Customer must notify us via SMS or phone call on the delivery day of the dress and must return the item with proof to us to qualify for a store credit of an unworn returned item.

The item must be returned by a particular time advised by our team via SMS with photo proof (of lodgement receipt or of putting item in a yellow street box) to qualify for a non- expiring store credit. We would usually ask you to return same day of receipt or next day by 12noon.

With that credit you may book another item for the same event date where possible.

Note, postage and cleaning fee cannot be credited for an unworn returned item. Our hygiene standards are very high at TheOnlyDress, which means that EVERY item, worn or only tried on by a customer, must be cleaned. That way we ensure that every following customer receives a clean item without any make up/ tan/ BO or similar.

No credit will be authorised for an item booked with a credit. Please see further under store credit below.

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