Shipping & Returns
At Better Second, we strive to ensure a seamless and satisfactory shopping experience for our valued customers. Here's everything you need to know about our shipping and returns policy:
Shipping: We offer fast and reliable shipping services to ensure your second-hand dresses reach you in a timely manner. Our dedicated team works diligently to process and dispatch your orders as quickly as possible. Please allow 3-5 business days for your package to arrive at your doorstep. For international orders, kindly note that additional customs fees may apply.
Returns: We understand that sometimes a dress may not be the perfect fit or meet your expectations. In such cases, we gladly accept returns within 14 days of receiving your order. To initiate a return, please ensure the dress remains in its original condition with all tags attached. Simply contact our customer support team, and they will guide you through the return process.
Please note the following important points regarding returns:
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Return shipping fees: Customers are responsible for the return shipping costs unless the item received was damaged or incorrect.
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Refunds: Once we receive the returned dress and verify its condition, we will initiate the refund process. Refunds will be issued through the original payment method within 7-10 business days.
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Exchanges: At the moment, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
If you have any further questions or need assistance with your shipping or return, please do not hesitate to contact our friendly customer support team. We are here to help you!
Store Policy
Welcome to Better Second, where we are passionate about providing you with high-quality second-hand dresses and exceptional customer service. Our store policy outlines the guidelines and terms to ensure an enjoyable and reliable shopping experience for everyone. Here's what you need to know:
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Dress Quality: We take great care in selecting and curating our collection of second-hand dresses to ensure they meet our strict quality standards. Each dress is thoroughly inspected to ensure it is in excellent condition, free from significant flaws, and ready to be worn and enjoyed by its new owner.
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Sizing and Measurements: We provide detailed measurements for each dress to help you find the perfect fit. Please refer to our size chart and measurement guide to ensure the dress will suit your body type and preferences. If you need further assistance, our customer support team is happy to help.
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Dress Descriptions and Photos: We aim to provide accurate and comprehensive descriptions and high-resolution photos for each dress. However, please note that due to variations in lighting and monitor settings, the actual colors may slightly differ from what you see on your screen.
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Pricing and Payment: Our pricing is determined based on factors such as dress condition, brand, style, and market value. We strive to offer fair and competitive prices for our curated selection. We accept various secure payment methods to ensure a smooth and secure transaction, including credit/debit cards, PayPal, and Apple Pay.
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Privacy and Data Protection: We highly value your privacy and adhere to strict data protection policies. Any personal information shared with us during the shopping process will be handled with utmost confidentiality and used solely for the purpose of fulfilling your order and providing excellent customer service.
We hope you enjoy your shopping experience at Better Second. If you have any questions, concerns, or need further clarification about our store policy, please don't hesitate to reach out to our dedicated customer support team.
Payment Methods
At Better Second, we offer a range of convenient and secure payment methods to ensure a smooth and hassle-free checkout process. Choose the payment option that suits you best:
Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover